Your Thailand Lifestyle & Travel Companion

How can we help?

We're here to help with your account, orders, bookings, payments, or any questions about the TripDeDee app. ยินดีให้บริการ ช่วยเหลือทุกเรื่องเกี่ยวกับบัญชี คำสั่งซื้อ การจอง การชำระเงิน

📧 Email Support

For all inquiries, we respond within 24–48 hours.

[email protected]

💬 Contact Channels

📧

Email

24–48 hr response

[email protected]
🌐

Website

App updates & news

tripdedee.com
⏰ Support Hours: Monday–Sunday, 9:00 AM – 6:00 PM (ICT / GMT+7)
Emergency issues outside these hours are monitored and addressed as soon as possible.

Frequently Asked Questions

How do I reset my password?

On the Login screen, tap "Forgot Password?" and enter your registered email. You'll receive a reset link within a few minutes. Check spam folder if not found.

Why can't I see nearby shops or attractions?

Make sure the app has Location permission enabled (Settings → TripDeDee → Location → While Using). The app uses your GPS to show content near you.

How do I cancel an order or booking?

Go to "My Orders" or "My Bookings" in the Services tab. Cancellation is available before the shop confirms. After confirmation, please contact the shop directly or reach out to us for assistance.

How do I earn and redeem points?

Earn points by completing daily check-ins, writing reviews, participating in Social Quests, and making purchases. Redeem in the Rewards tab for discounts, cash rewards, and partner perks.

Can I register my shop or business on TripDeDee?

Yes! Go to Profile → Register as Partner, or visit the Partner section. You can register shops, hotels, OTOP stores, and service businesses. First-time partners get a free trial subscription.

How do I delete my account?

In the app: Profile → Settings → Delete Account. Or email us at [email protected] with subject "Delete My Account". See our Account Deletion Page for details.

Is my personal data safe?

Yes. We are PDPA 2562 (Thailand Personal Data Protection Act) compliant. See our Privacy Policy for how we collect, use, and protect your data.

🛡️ Account & Safety

💼 For Partners & Merchants

If you're a shop owner, hotel manager, service provider, or tour operator: